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| Department: Customer Service |
| Reports To: Customer Service Manager |
| Hours: |
| Job Type: |
| Compensation: We offer a competitive salary and benefits and a new working environment |
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| Job Summary |
| Customer Service Representative accurately enters orders into the order/accounting system as given by customers and representatives via phone, email and fax. Handles all calls in a professional and courteous manner. Efficiently and effectively handles tasks that support the customer service/order entry functions. In addition, Customer Service Representative demonstrates superior performance of job responsibilities listed below, reflective of greater experience and knowledge of COMPANY and Customer Service Skills. Bilingualism is requested. Strong knowledge or background in the automotive industry would be considered an asset. |
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| Responsibilities |
- Answers all calls in a pleasant, friendly and professional manner for Astroflex customers and sales representatives
- Back-up for taking Directed Canada customers orders
- Diplomatically handles consumer calls and determines when to refer such calls to sales personnel and/or VP of Sales
- Accurately enters and verifies with caller the order taken via phone, fax, and/or other electronic media
- Make sure that all sales invoices are done effectively without mistakes at the end of each business day
- Prepare an email bank list
- Quickly and accurately determines the type of customer terms, product qualification, shipping means and product needs.
- Efficiently handles multiple phone lines.
- Is knowledgeable of company policy, effectively communicates appropriate policy and practices to callers.
- Can communicate accurately and effectively in writing with representatives, customers, and consumers in short 3-5 paragraph letters/memos.
- Able to work effectively as part of a customer service team.
- Demonstrates a high rate of accuracy and speed in order entry and data processing.
- Incumbent is often relied upon to interpret company's policies and procedures.
- Demonstrates a high level of problem solving and ability to deal with unusual customer circumstances or situations.
- Proactively suggests short and long term solutions or procedures to increase effectiveness of the department and customer service skills.
- Is recognized within the department as a leader within the team who can advise others and provide assistance.
- Assumes at least three additional assigned tasks related to customer service/order entry or as assigned, with great levels of responsibility.
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| Education |
| Education Requirements - High School/CEGEP |
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| Experience |
| Experience Requirements - 3-5 years |
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| Technical Skills |
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