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Information on known issues and future updates, as well as support contact information.
New Application Features Coming Soon!
Vehicle personalization; adds capability to customize your application with a picture of your own car(s).
Password protection; adds capability to lock the SmartStart app separately in case you let others use your phone.
Push notification; adds security system triggered messaging (when installed with compatible security/remote start systems), confirmation of message receipt by SmartStart system, and more.
Account Setup Issues
If you do not receive your account activation e-mail within an hour of the completion of the activation process at your authorized dealer, please follow these steps:
1. Check your mailbox spam or junk filters to see if the message was intercepted in error
2. If you used a work e-mail address, ask your system administrator to check for any intercepted e-mails from mail@managesmartstart.com
3. Contact Directed Technical Support by sending an email to techs@directed.com or call 800-753-0600.
For Customers Outside of the United States
SmartStart coverage is currently available in the US only. Although the app itself can be used on iPhones anywhere data connectivity is available, the SmartStart module that is installed in the vehicle has to be provisioned to work in the GSM/GPRS network for each region or country.
The SmartStart team is working hard on getting the system online in other countries. Please keep an eye on our website for any announcements on product availability for other countries as well as expanded features and new SmartStart applications for other devices.
Where to Buy Viper SmartStart   Get the Clifford and Python SmartStart App at the iTunes App Store
Get the Clifford SmartStart App at the iTunes App Store
Get the Python SmartStart App at the iTunes App Store
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